Terms of service
The terms under which we carry out analyses. The written consent you sign at intake sets out the specific scope of your engagement.
1. The parties
These terms apply between you (the "client") and Vissia Software SRL, J2018007840408, CUI 39439100, operating as DARC (Data Analysis & Recovery Center).
2. Your right to the device
You confirm that you own the device, or that you are authorised in writing by its owner or by the organisation responsible for it, to have it examined. We will ask for proof of identity and, where relevant, of authority, and we may refuse or stop any engagement where this is not clear.
3. What we do
We carry out the analysis described in the written consent signed at intake, in our laboratory, without deleting or altering the content of the device. We do not bypass passcodes or other protections, and the client unlocks the device in our presence.
4. Results
What can be found or recovered depends on the device, its software and its use. We give a realistic assessment before the engagement, but we cannot guarantee that any particular item will be found or recovered. The fee covers the analysis and the report, whatever is found.
Our reports are technical findings for the client. They are not judicial expert reports.
5. Price and payment
The price is fixed and confirmed in writing at intake, and doesn't change with what is found. Payment is due at handover, by card or bank transfer; organisations are invoiced. If the device cannot be examined, for example because it is not supported or cannot be unlocked, nothing is charged.
6. Custody of the device
The device is logged in at intake and logged out at handover, with its condition recorded both times. We take reasonable care of the device while it is in our custody. Devices not collected within a reasonable time after we notify you that they are ready may be subject to a storage fee.
7. Confidentiality and data
We keep everything we learn during an engagement confidential, except where the law requires disclosure. Working copies of the device's data are erased at handover. Our handling of personal data is described in the privacy policy.
8. Liability
Our liability for any engagement is limited to the fee paid for it, except where the law does not allow such a limit, including in cases of intent or gross negligence. We are not liable for data that was already lost or damaged before the device was brought to us.
9. Cancellation
You can cancel an appointment free of charge any time before it, and you can withdraw your consent at any time before the analysis is completed.
10. Law and disputes
These terms are governed by Romanian law. Consumers keep the protections of the law of their country of residence. Disputes will first be discussed in good faith; consumers may also use the ANPC alternative dispute resolution procedures.
Last updated: 13 November 2026.